Wondering where your water and electric dollars go each month? If you live in Georgetown, you have simple tools to see your usage, set alerts, and get outage updates fast. Whether you are settling into a new home or preparing to sell, knowing how to track utilities can save money and stress. This guide shows you exactly what to use, how to set it up, and where to get help. Let’s dive in.
Start here: set up your accounts
Your primary hub is the City’s Customer Self-Service portal. You can view and pay bills, enroll in paperless billing and AutoPay, and see usage history for eligible meters. Start by creating or confirming your login and updating your contact info so alerts work correctly. You can learn more about the portal in the city’s overview of the consolidated utility system and account features on the Customer Self-Service pages.
If you want details on payment options, including QuickPay and AutoPay, review the city’s step-by-step paying your bill guidance in the billing knowledge base.
Track usage with GUARD
Georgetown provides GUARD, the Georgetown Utilities Analysis & Reporting Doorway. It offers charts, comparisons, and usage insights so you can spot trends and set alerts where available. Access the analytics and consumption portal directly from the city’s site through the GUARD portal.
The city is also upgrading to smart water meters. As rollout continues, more homes will see near real time water reads in the portal, which helps you catch leaks quickly. Learn about the upgrade timeline and benefits in the city’s public updates on Hello Georgetown.
Outage maps, texts, and alerts
Before you report a problem, check the city’s outage maps for electric and water to see current issues and estimated updates. If an electric outage is not shown and your power is out, text OUT to 512-930-8400 or call Utility Customer Care at 512-930-3640. Find instructions for reporting, status checks, and provider-specific guidance on the outage information page.
To get outage texts, make sure your phone number is correct in your utility account profile. The city has shared that customer phone numbers may be used for automatic enrollment in text services. See local coverage about the text rollout and enrollment tips from KXAN.
Report streetlight outages online
You can report a dark streetlight with a mapped, self-serve tool. Search by address or pole number, submit the form, and the city will create a work order and show status updates on the map. See how it works in this local update on the new streetlight reporting tool from Community Impact.
Save money with water rebates
Georgetown expanded its water conservation and rebate program for FY 2024–25, budgeting $500,000 and increasing per-customer maximums, with some projects eligible for up to $5,000. Applications are first come, first served and must meet program rules and deadlines. Read the expansion details in Community Impact’s report, and review current eligible items and how to apply on the city’s rebate program page at Georgetown Water.
Smart irrigation controllers and outdoor efficiency measures can significantly reduce water use. City posts highlight that properly programmed smart controllers can cut outdoor watering substantially; see the city’s smart controller guidance on Georgetown Water.
Quick steps to check your usage
- Log into the Customer Self-Service portal and open your billing and usage sections. If your meter is eligible, you will see consumption details. Review the portal overview here.
- Open the GUARD consumption view to see charts and comparisons. Use this to spot daily spikes and trends through GUARD.
- Turn on alerts where available and compare month to month. Check the same month last year to account for weather.
If something goes wrong
- Electric outage: Check the outage map first. If your area is not listed, text OUT to 512-930-8400 or call 512-930-3640. Follow the city’s steps for status updates on the outage info page.
- Water outage or low pressure: Check the water outage map and city updates. If needed, contact Customer Care.
- Suspected leak or big bill jump: Use the consumption portal to look for continuous flow or unusual spikes, then turn off irrigation and check fixtures. Smart meters and alerts help you find issues faster.
If you are buying or selling in Georgetown, having a clear handle on utilities can simplify inspections, budgeting, and disclosures. For local guidance and a smooth move, reach out to Rocky Winston.
FAQs
Where can I see my Georgetown utility usage and set alerts?
- Sign into the Customer Self-Service portal, then open the consumption or GUARD view to see usage charts, and enable alerts if available for your meter.
How do I report a power outage in Georgetown?
- Check the outage map first. If your address is not shown and power is out, text OUT to 512-930-8400 or call Utility Customer Care at 512-930-3640.
How do I report a streetlight that is out in Georgetown?
- Use the city’s online streetlight map to select the pole, submit a report, and track status as a work order.
What rebates can help me lower my water bill?
- Georgetown’s program offers incentives for items like smart irrigation controllers, irrigation inspections or removal, pool covers, and landscape practices, subject to rules and funding.
Who provides electric service at my Georgetown address?
- Service areas vary. The city’s outage and service pages direct you to the correct provider and reporting steps based on your location.
